FREE SHIPPING WORLDWIDE
Straightforward. No hoops. No fine print designed to trip you up.
Once your order is dispatched you'll receive a tracking link by email. Use it to follow your order at any time.
If your order has not arrived within 21 business days from dispatch, contact us at hello@bare-ritual.com and we will issue a $15 Bare Ritual store credit to your account while your order continues in transit.
This credit is our acknowledgement that delays beyond normal timeframes are frustrating, even when outside our control.
If your tracking hasn't updated for more than 5 business days, contact us at hello@bare-ritual.com and we will open an investigation with the carrier on your behalf.
Once a package is marked as delivered by the carrier, Bare Ritual is not responsible for packages that cannot be located. Check with neighbours, building management, or your local carrier depot first.
If you purchased Route Package Protection, contact Route directly for coverage on delivered-but-missing parcels.
International shipments may be subject to customs duties, import taxes, or fees levied by your country's customs authority. These charges are outside our control and are the responsibility of the recipient. Bare Ritual cannot refund customs fees, duties, or taxes.
Refunds for international orders are issued in USD and may be subject to currency conversion fees applied by your bank.
Our guarantee is simple. Use the product. Give it time. If you're not satisfied, we'll refund you.
To be eligible, your request must meet these conditions:
Original shipping costs are non-refundable unless your item arrived damaged or defective. Refunds are processed within 5–7 business days to your original payment method.
Send your order number and a brief description of your experience to hello@bare-ritual.com. Photos are optional but helpful.
Our team will respond within 2–3 business days.
Once approved, your refund is processed within 5–7 business days. Allow a further 5–10 business days to appear on your statement.
If you purchased under our Buy One Get One Free offer, both jars must be included in your refund request for a full refund.
If you choose to keep one jar, a 50% refund of the total amount paid will be issued.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@bare-ritual.com with your order number and photos.
We will send a replacement at no cost or issue a full refund including original shipping. You do not need to return the item.
Orders cannot be cancelled once placed and processed. Our fulfilment system begins processing orders immediately to ensure the fastest possible dispatch.
You may cancel anytime from your account dashboard. Cancellations must be made at least 3 days before your next scheduled shipment to avoid being charged for that cycle.
Shipments already processed or in transit cannot be cancelled except under our standard 90-day satisfaction guarantee.
You can skip, pause, or edit your subscription up to 3 days before your next billing date via your account dashboard.
We respond within 24–48 hours, Monday to Friday.
Last Modified: May 2026 · Policy subject to our Terms of Service